FAQ's

SHIPPING & DELIVERY TIME

Royal Mail Tracked48

  • Usually 2-4 working days (Weekends are not classed as working days).

Royal Mail Tracked24

  • Usually 1-2 working days (Weekends are not classed as working days).

Please Note: Delivery times may vary during busy periods.

PROCESSING AND DISPATCHING

We understand how important your order is, so we aim to fulfill orders as quickly as possible!

  • Orders typically ship the same day if placed by 10:30 AM.
  • Orders placed after this time will be posted the next working day.
  • Orders placed on Saturday afternoon or Sunday will ship out on Monday.

I WANT TO CANCEL/CHANGE MY ORDER

Once an order is placed, it is finalized, and products cannot be edited or changed.

  • Order cancellation requests will be considered but are not guaranteed.
  • Orders cannot be cancelled once they have been dispatched. Your order will begin processing once you receive your order confirmation email, at which point cancellation is no longer possible.
  • If you receive your items and wish to return them, you may do so for a refund, provided they are unopened and unused.
  • You can check our returns policy here- https://eyecandycosmetics.co.uk/pages/returns-policy

HOW DO I KNOW WHICH COLOUR WILL SHOW ON MY NATURAL EYES?

All photos and videos on our website and social media are intended as guidelines to give a general impression of how the lenses may appear. The outcome of the lens colour will depend on each individual’s natural eye colour. Therefore, the desired effect may be achieved but is not guaranteed.

HOW TO INSERT CONTACT LENSES

  1. Wash your hands and dry them with a lint-free towel.
  2. Place the contact lens on the tip of your index finger (ensure it’s dry).
  3. Look slightly across your nose in the mirror.
  4. Pull down your bottom eyelid with your middle finger.
  5. Place the lens on the sclera (white part of the eye) with the bottom edge touching first.
  6. Press firmly, then release your eyelid.

HOW TO REMOVE CONTACT LENSES

  1. Wash your hands and dry them with a lint-free towel.
  2. Pull down your lower eyelid with your middle finger.
  3. Bend your head forward and slide your index finger on the contact lens to the exposed sclera.
  4. Pinch the lens off your eye gently with your thumb and index finger.
  5. Clean and store the first lens before removing the second.
  6. If you’re having trouble, practice touching the white part of your eye without a lens first.

Tip: If your lens folds over, try holding your top eyelid while inserting it.

Once your lenses are in place, wipe the lens case with multi-purpose solution and allow it to air-dry. Replace the case every three months.

COMPLIMENTARY LENS CASE

We no longer supply complimentary lens cases with orders. If you need one, they are available for just 60p on our site. You can order one here.